Frequently Asked Questions


While Upstate Films is temporary closed, we are offering curated virtual screenings of new films unavailable anywhere else via our Virtual Screening Room. These are films that would be playing in theaters across the country and are unavailable on any other streaming platform.

This is a new way to exhibit films for theaters and distributors alike. We hope the Frequently Asked Questions below can help you navigate this new movie-watching experience.  Thank you for joining us virtually!

How do I watch the films?

Each film we offer will be available through the individual distributor’s website and streaming platform. You can access these films from our Virtual Screening Room page, where you’ll be taken to their websites to purchase and watch the film. A portion of your “ticket” will support Upstate Films, the same way it does when you buy a ticket at our box office. Ticket price, terms of rental, and viewing methods will differ for each title and and are available on the specific film page.

I purchased the film but don’t see how to watch it.

Once you’ve completed the purchase, your web browser should display instructions on how to watch the film, including information on any apps available for streaming devices. Additionally, you should receive an email receipt that also contains viewing instructions. If you are still having issues, please contact the film distributor via the email receipt (tech support contact information is often at the bottom of the email).

Is there an Upstate member price?

Due to the nontraditional nature of these screenings, each Virtual Screening selection is offered by the distributor at a flat rate to all patrons. Your virtual ticket purchase during this time not only gets you access to a wonderful, exclusive film in your home, but offers critical support for while we’re closed. If you’d consider an additional donation to Upstate Films, you can do so here. Thank you!

Can I use a gift card to pay?

Unfortunately, that’s not an option at the moment. You’ll be able to use them when we reopen—thank you for your support!

Can I get a refund?

All refunds will be handled by the distributor and not Upstate Films. Each distributor will be presenting the film on their platform and collecting money. If you’re having trouble reaching the distributor let us know by emailing and we’ll be happy to help.

How do I get these films on my TV, Firestick, Chromecast, Roku, etc.?

Many Virtual Screening Room films are available on apps for your streaming device such as Roku, Firestick, Chromecast, or Apple TV. Instructions for utilizing any available apps will generally be provided to you once you’ve paid for the film.

In addition to using apps, there may also be ways to mirror your laptop or phone to your television. Because each person’s home viewing setup is unique, we cannot offer support for this, but completing an internet search with what devices you have available is generally helpful.

If your laptop or home computer has an HDMI port, connecting to your television using an HDMI cable may also be an easy way to get an image from your computer to your TV screen.

(A big thank you to Amherst Films, from whom we cribbed most of the text on this page.)