F.A.Q.

Find answers to the most frequently asked questions:

Customer: Any expansion plans for Upstate Films?
Upstate Films: In 2021, Upstate Films purchased the legendary Orpheum Theatre in Saugerties. We are planning a 2021 opening. Stay tuned for more updates.

Customer: How much are tickets? Can I pay with a credit card?
Upstate Films: If you are an Upstate Films Member your ticket is $6. Adult tickets are $10. If you are 62 or older your ticket is $8. If you are a studious student with an ID your ticket is $8.00.
Starting June 18th, 2021, Upstate will accept credit cards for in-theater purchases.
Our box offices open 50 minutes before the first show of every day for day-of-show ticket sales only. Weekend shows can get crowded, so come early to your show. You could also come earlier in the day to the box office to buy a ticket ahead of time. Certain special events have presale tickets, check the Specials section of our website for more info.

Customer: Where are the restrooms?
UF: In each of our Rhinebeck theaters restrooms are located to the left and behind the screens.

Customer: What is Membership? How do I become a Member?
UF: Membership saves you money ($4) every time you see a movie at our theaters in Rhinebeck and Woodstock. By making a tax-deductible contribution you help keep the cinema alive and thriving. Upstate Films Membership saves you money at over 50 local businesses that honor our card. Upstate Films Membership gets you into special member events. Filmgoers able to make larger donations enjoy extra benefits, including complimentary goodies, phone-in reservations, and more. Upstate Films Membership makes a great gift! Membership support has been the backbone of Upstate Films (a non-profit 501c3 organization) since 1972.

Become a Member or Renew your Membership online using your Amex, MasterCard, or Visa credit/debit card. Use our secure web form to join online. Please fill out the form carefully and completely. Note: We can only accept debit/credit cards online, not through the mail, or at our Box Offices.
To get your Membership by mail, print out a copy of our Membership Form. All mailed-in Membership forms must be accompanied by a check made out to Upstate Films. Mail to: PO Box 324, Rhinebeck, NY 12572. Please include a stamped, self-addressed envelope.
You can also visit us at our Box Offices to become a Member and see your first discounted movie all in one night.  Box Offices accept Cash and Check only.

Customer: Does Upstate Films sell Gift Certificates?
UF: Yes. Perfect for holidays, birthdays, as a thank-you gift, or just for fun.  Get them in person at the box office, use the internet via our secure web form, or by mail. Send a pre-addressed, stamped envelope, any desired message or special instructions, and a check for the amount of your choosing to:

UPSTATE FILMS
PO BOX 324
RHINEBECK, NY
12572

Customer: How do I find out when the movie I want to see is showing at Upstate Films?
UF: We think the best thing to do is to sign up for our weekly email. We will not sell, share, or trade your email address.
Movie descriptions with showtimes and links to online ticketing can be found on our website.
You can also call 1.866.FILM.NUT or 845.876.2515 for the Rhinebeck showtimes.

Customer: What happened to Woodstock?
UF: Upstate Films proudly ran the Tinker Street Cinema in Woodstock from 2010-2020. In 2021, we decided not to reopen the Tinker Street Cinema in Woodstock. It is now operated by Ben Rollins and Andy Braunstein. That said, our presence in Ulster County remains alive and well with our soon-to-reopen Orpheum Theater in Saugerties, as well as outdoor screenings throughout Woodstock and Kingston as part of our traveling Hudson Valley Picture Show. 

Customer: Who decides what you show?
UF: There’s a whole world of film out there, it’s hard to see and evaluate every movie. Luckily Paul, Jason, the Upstate staff, and a community of people who like to watch lots of interesting movies are on the case. Sometimes we are unable to show films we would like to. The length of engagement of certain movies is in part determined by distributors, which can sometimes make scheduling three screens in two locations a challenge. We have been running our Well Worth Watching Series to program films we think deserve attention but can be difficult to squeeze in.

Customer: I have a concern, programming idea, special event, I’m interested in advertising, or there’s something I want to bring to your attention – how do I get in touch with you?
UF: Email us at info@upstatefilms.org or call our business office at 845.876.4546 and leave a message.

Customer: Who owns Upstate Films
UF: Upstate Films is a 501(c)3 not for profit arts organization committed to enriching lives through cinema. As such, we are truly independent, and rely on the generous support of members, donors and the moviegoing public to keep the our screens lit up! Our mission is to make international and independent cinema as accessible and affordable as possible with the highest standards of presentation. Between the impacts of the pandemic and the emergence of streaming video as a popular alternative to moviegoing, these have been challenging times for the independent cinemas such as Upstate. Across the board, costs are going up while public funding is going down. In the midst of these challenges, Upstate Films remains committed to showing an eclectic mix of films, providing a unique cinema experience, supporting local businesses, and paying living wages to its staff.

Your generous -tax-deductible to the full extent of the law- donations contribute greatly to our ability to bring films and filmmakers to the Hudson Valley. We thank you for your continued support and patronage. You, our audience, are our community. It is your passion for film that makes Upstate Films what it is. We don’t show commercials; we don’t show 20 minutes of trailers. We show movies. Member or not, we value your support. See you at the movies.